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Sigue - Questions - Sigue® International Money Transfer

Where can I send money to?

The answer is that, with Sigue, you can send money almost anywhere! We have an extensive global network of branches and agents which includes more than 90,000 locations in over 100 countries. To find the agent closest to you please use our chat or phone links located on this page.

How much money can I send?

The limit of the amount of money you are able to send depends on which country you are in and where you sending the money to.

You may also be requested to provide ID and potentially additional information; this will assist us to ensure a safe and secure transfer and comply with Anti-Money Laundering regulations.

What information do I need to send a money transaction?

You will need to provide us with your name, address, and telephone number and the first and last name (as shown on their government-issued ID), address and phone number, if available, of your beneficiary.

If you choose to have your beneficiary receive the money by direct deposit into his or her account (and that method of remittance is permitted in his or her country), then you will need to provide us with his or her bank account and routing number. If you choose to have your beneficiary pickup cash over the counter at the payout correspondent’s location, then, you will need to select a local payout location.

How much does a money transfer cost?

Sigue offers some of the most competitive pricing in the industry. Our costs depend on the amount you are sending and the country to which you are sending.

How can I obtain the best exchange rate?

Exchange rates may vary on a daily basis, Our Sigue agents and branches provide among the best exchange rates available for any country to which we send. On request the Sigue agent or branch will provide you with a “prepayment disclosure” of the best available transaction fees and exchange rates. This will not obligate you to complete the money transfer. Or you can contact Sigue Customer Service by chat or phone at the numbers listed on this page, for more information regarding exchange rates.

What payout correspondents are available to deliver funds to my beneficiary?

Sigue has a network of over 90,000 agent locations. There are usually several with locations near your beneficiary. To choose the payout correspondent best for you, please contact us by chat or phone or speak to your Sigue agent.

How long does a Sigue money transfer take?

Usually, the funds will be available for your beneficiary to pick in 30 minutes or less, with the actual time dependent on the payout correspondent’s processes, difference in time zone and business hours. Similarly, account deposits usually take 30 minutes or less.

Please note that, if we are required to review a money transfer for security reasons, the processing time may take longer.

What does the beneficiary have to present when collecting the money transfer?

This varies from country to country. Generally, the payout correspondent will ask your beneficiary for the unique transaction code and for a Government-Issued identification so that it can positively identify him or her.

Where is the transaction code with which the beneficiary can pick up the Sigue money transfer?

The transaction code is printed on your receipt in the beneficiary information section. Each money transfer has a unique transfer code. For security purposes, do not show the receipt or provide the code to anyone you do not know or trust.

Will the beneficiary be charged a fee when picking up the money transfer?

No. The payout correspondent will not charge your beneficiary a fee. In most countries the beneficiary will not be charged a tax or other fees for the collection of the money transfer.

Why is my money transfer status "On Hold"?

There are a few reasons why a money transfer might be on hold. If it's been less than an hour since you sent the money transfer, it may not be fully processed yet. Please wait a few more minutes and then check the status again.

Sometimes we need to confirm the sender's identity or obtain additional information for regulatory reasons. If this is the case, we will make every effort to contact you for the additional information as soon as possible. In most cases, once we have received the information we should be able to complete the money transfer and your beneficiary will ber able to pick up the funds.

Is it possible to change the beneficiary?

It is possible to modify the transaction to identify a different beneficiary, or change the spelling of the beneficiary’s name, so long as the modification is completed before the payout correspondent can pay out the funds. Please call or chat with our customer support agents for details.

Can I cancel a money transfer?

Yes, it is possible to cancel a transaction before the funds are paid out. Within the first 30 minutes after the money transfer is sent, you can cancel the transaction though your Sigue agent. Afterwards, it will be necessary to contact Sigue customer support.

Are there additional fees to make changes or cancellations?

No, there are no additional fees for cancellations or modifications.

How long does the cancellation or modification of the money transfer take?

Usually, it takes approximate 2 to 4 hours (Restrictions may apply)