Fraudulent Abuse of Money Transfer Services

Here at Sigue we value your business. We pride ourselves in providing a money transfer service to you that ensures that your funds are delivered to the intended beneficiary quickly and safely. It is our aim that all our customers enjoy using our services without any difficulties. Unfortunately, there are individuals throughout the world who will attempt to use any system and/or method to receive payments in connection with fraudulent sales or solicitations.

The following guidelines are for your information to ensure that you use our services as safely as possible. Observing these guidelines will reduce the risk of becoming a fraud victim.

Preventing Fraud Quick Guidelines:

  • Never send money to someone you do not personally know.
  • Never send money first in order to get something in return later on, like for a lottery, a job, or a loan.
  • Do not believe an emergency story from someone you know without verifying the person claiming assistance really is the person they claim to be.
  • Do not believe in offers that state a money transfer is the only possible way of payment.
  • Think before you act, an offer that sounds too good to be true is usually too good to be true.
  • Be Alert to the common fraudulent scams (see below).

Remember, there is no protection against loss due to a fraudulent money transfer as it is similar to sending cash.

What are the common consumer scam trends to be aware of?

  • Loan Scams - Be wary if you are required to pay a fee before receiving a loan. REMEMBER there is no protection against loss due to a fraudulent money transfer as it is similar to sending cash.
  • Advanced Fee Fraudulent Schemes - Beware of sweepstakes, prize or lottery company representatives who tell you to transfer money to them in order to claim a prize you've won.
    In an advanced fee scheme the victim pays money to a fraudster in anticipation of receiving something of greater value e.g. a loan, contract, investment, gift etc. They then receive little or nothing in return. This scheme also involves such things as the sale of products or services, holidays, prizes, investment offers and lottery winnings.
    Fraudulent Lottery schemes involve victims receiving emails or letters promising huge winnings, from an overseas lottery that claims the victim has been allocated winning numbers. The victim is asked to contact the organizers and send money to cover the administration costs to release the winning. These schemes often do not exist.
  • Used Car Offers - This fraudulent offer begins with an advertisement on a website or motor magazine, where e.g. an English seller is trying to sell a top-of-the-range car at a knock-down price. The seller usually says he is abroad in a country like Spain or Portugal, and needs to sell the car quickly. They tell victims they are unable to see the car as it’s already with a shipping company. In fact, there is no car and victims have already parted with their cash by the time they realize this is a scam.
  • Unsolicited letters or emails: Beware of unsolicited letters or emails from Nigerian or other foreign government officials requesting assistance in the transfer of excess funds from a foreign country into your bank account.
  • Required funds in an Emergency: Beware of telephone calls from the police claiming that someone you know has been in an accident or been arrested and is requesting money. First verify the person claiming assistance really is really in need by trying to contact them or other relatives or friends known to them.
    Make sure you know who you are sending money to. If you are purchasing goods or services and paying through the Sigue network, it is your responsibility to verify the identity of the seller. Sigue is not responsible for the non-receipt of any goods or services. 

Can I use a Sigue money transfer to pay for online auctions?

Most online auction sites have safety guidelines that can help you identify potentially fraudulent sales. Be wary if the seller insists on accepting only one form of payment such as money transfer. Report any suspicious activity and file non-delivery of goods complaints with the auction site through which you purchased the item. Please note that Sigue is not responsible for the non-delivery of goods or services paid for using the Sigue Money Transfer service.

What can I do if I suspect fraud or if I'm a victim of fraud?

If you are a victim of fraud, please immediately report it to us to the below contact details. You can contact us internationally in the following ways:

Helpdesk Telephone (UK): 0800 015 6255

Helpdesk Telephone France: 0800 555 111.

Helpdesk Telephone Italy: 800 12 48 78.

E-mail: @